SENIOR OPERATIONS MANAGEMENT

Joanna Fortuna

Hospitality & Events Operations Executive

Proven leader in hospitality operations with over 12 years' experience elevating guest experiences, optimizing operational systems, and driving financial performance in premium venues and events.

London, UK [Phone Number] [Email Address] [LinkedIn Profile URL]
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Joanna Fortuna

Executive Profile

High-energy, detail-oriented Senior Operations Manager with over 12 years of experience in the hospitality and events sector.

Expertise in leading large teams, optimizing operational systems, and driving financial performance. Strategic leader known for enhancing customer satisfaction, implementing rigorous health and safety standards, and delivering exceptional event experiences.

Seeking to leverage a strong background in P&L management and team development in a challenging new role.

Team Leadership

Teams of 25+ professionals

Financial Performance

Up to £140K/week turnover

Event Management

Events up to 350 guests

Compliance

100% HACCP adherence

Professional Experience

Current Role

Senior Operations Manager

etc.venues by Convene, London

Mar 2025 - Present

Managing the full operational scope of the venue including Events Operations and Conference Services teams, ensuring the highest standards of delivery and customer service.

  • Accountable for Front of House labour budget, implementing efficient rotas to maintain service excellence
  • Drove operational improvements increasing efficiency by 15% through systematic process reviews
  • Managed all vendor contracts and oversight of yearly, monthly, and unplanned maintenance
  • Reduced staff turnover by 20% through tailored training and development programs
  • Implemented and maintained all relevant Risk Assessments ensuring 100% compliance

Operations Manager

etc.venues by Convene, London

Oct 2021 - Mar 2025

  • Managed transition to Senior Operations role, preparing the operations framework
  • Developed and implemented new customer service protocols
  • Oversaw the integration of new operational software systems

Achievements

Successfully managed departments during venue expansion period and implemented COVID-safe procedures achieving outstanding feedback scores.

General Manager

Baltic Restaurant, London

Oct 2017 - Apr 2021

Directed day-to-day operations of a high-volume venue with turnover of £50k-£140k/week.

  • Managed team of 25+ restaurant and bar staff across all HR functions
  • Collaborated with chefs to develop innovative seasonal menus
  • Implemented rigorous cleaning schedules achieving top-tier hygiene rating
  • Created and executed targeted promotions enhancing customer spending

Core Competencies

Operations Management

Process Improvement
HACCP & COSHH Compliance
Health & Safety
Risk Assessments
Vendor/Contract Management
Inventory & Stock Control

Leadership & HR

Team Leadership (25+ staff)
Recruitment & Training
Performance Appraisals
Staff Development

Financial Acumen

P&L Management
Budgeting & Forecasting
Labour Cost Control
Audit Procedures

Client & Event Management

Client Relations
Customer Experience
Event Planning & Coordination (350pax)
Menu Planning

Technical Skills

Microsoft Office
Fourth Hospitality
OpenTable
Quadranet

Education & Credentials

Education

Master of Economics

Faculty of Economic Assessment and Functioning of Enterprises

University of Gdansk, Poland

October 2003 - June 2009

Languages

Polish (Native) English (Professional) Spanish (Elementary)

Certifications

HACCP Certification

Food Safety Oversight

Health & Safety

Workplace Safety Management

Food Safety

Advanced Food Handling

Contact Joanna

Get In Touch

I'm always interested in discussing new opportunities, professional collaborations, or answering questions about hospitality operations excellence.

Email

[Email Address]

Phone

[Phone Number]

LinkedIn

linkedin.com/in/joanna-fortuna